Frequently asked questions

Do you have any questions?

Welcome to the FAQ section of Hidropark Alcúdia! Here you will find answers to the most common queries about our water park, from opening times to details of thrill rides. If you have any further questions, please do not hesitate to contact our team. We’re here to make sure your visit is as fun and hassle-free as possible.

Hidropark opens on May 1st and closes on October 30th.

There are different rates for groups. For more information on group discounts, please contact us by e-mail at hidropark@hidroparkalcudia.com

No, the digital receipt is sufficient.

Hidrokids has a Spraypark and a swimming pool for the little ones. The slides comply with regulations depending on the height.

Hidropark is perfect for all ages as it has different attractions where both children and adults can enjoy a family day out. Each slide has its own minimum and maximum height regulations.

Our guests can enjoy free internet access throughout the park.

Children from 3 years of age pay the children’s entrance fee.

For health and safety reasons, food and drink are not allowed in the park. We cannot guarantee that products from abroad are optimal for consumption and that they contain elements that are harmful to other users, as well as check traceability in case of food poisoning. You can make use of the gastronomic offer of the park or not, so you are allowed to leave and re-enter the park free of charge.

Bottled water other than glass and fruit are allowed. And for the little ones, liquids and food (bottles, fruit, purées) are also allowed. No rigid or bulky coolers are allowed. It is possible to enter with flexible coolers that do not take up the space of other users.

People with food intolerances and allergies can enter the park with their food, as long as it is not excessive and complies with the requirements to avoid any discomfort to other users.

Prams are allowed to enter.

Yes, we have a large grassy area at the top of the park.

Lockers and hammocks have an additional cost as an extra service that is not included in the entrance fee. Hammocks may only be used in the designated areas and may not be moved to other areas of the park.

The car park is free of charge exclusively for Hidropark customers.

Special prices are available for groups. Children must always be accompanied by an adult who is responsible for them. For more information on group discounts, please contact us by e-mail at hidropark@hidroparkalcudia.com

Sleeves are allowed in the park. However, large surface floats do not.

Hidropark offers a special rate for residents of Mallorca. An official document to corroborate this information will be requested at the entrance.

Discounts are available for people with disabilities.

Hidropark has adapted its facilities so that people with disabilities can also enjoy a great day out.

Yes, there is a protocol for people with physical or motor, visual, hearing, intellectual or mental functional diversity. To do this, you must contact reception and be able to activate the corresponding protocol which consists of:

– The handing over of an identification bracelet and notification to the lifeguard team.

The accompaniment of a responsible person is allowed on the attractions. These people will be able to make use of it without waiting.

In cases where usage times are high, they will have to wait 30 minutes to be able to use the same attraction.

Hidropark has set up a free grass area where there will also be shade.

Hidropark is open during the summer season, so the temperature is ideal and there are no heated pools.

Smoking is only allowed in designated areas. Smoking is prohibited in public areas and restaurant terraces.

Yes, the park has a dispensary to provide first aid to customers who request it. Ask at reception for location and opening hours.

Hidropark does not host this type of event. Contact us and we will be happy to explain the different options to you.

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